Girl Meets Food | Customer Service

I love food. Anyone that knows anything about me can attest to that fact. So when I visited a Taco Bell recently and was overcharged and forced to argue with a rude cashier, my appetite being ruined was NOT a good thing.

I won't bore you with the details, just know that I was charged more than the listed menu price AND made to feel like an inconvenience when I brought this to the cashiers attention and STILL had to overpay. My appetite was ruined! (but a girls gotta eat)

Being a Small Business Owner myself, I understand the importance of customer service and believe that most situations can be resolved with a swift apology and rectifying the mistake. The cashier refused to do that so I took ACTION!


Step 1: I called customer service, voiced a complaint and was told I'd be sent a coupon as a consolation prize.

Step 2: I received the coupon and wouldn't you know that it was for 1, UNO, ONE menu item? This pissed me off and insulted me more than anything. So I ordered a COMBO, couldn't enjoy it and you think 1 TACO is gonna call a truce? Fail.

Step 3: I called BACK to complain about how my complaint was handled and was told that the Regional District Manager would be in touch with me.

Step 4: Angela (Yo, I believe is her last name) the RDM called and was very empathetic and apologized for how her employees behaved. She then offered me to come in, reference her name and get anything I wanted for free. Now, THAT's customer service!

Step 5: I was more than satisfied with how it was handled, but even more pleased when she called back to instead offer me a $20 gift card. Great customer SERVICE on her part!

In conclusion, NOTHING or NOONE comes between me and my food! Stand up for your rights!